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Monday, 7 November 2016

MOD Veterans UK - Changes to Helpline Opening Hours

Changes to our helpline opening hours take effect on Monday 31 October 2016.

The opening hours for the Veterans UK helpline service will change to 8.00 am to 5.00 pm Monday to Friday.

Analysis has shown that there are relatively few calls received in the early morning and evening and so the service has been re-organised to make more advisers available during our busiest times.

Callers phoning outside of these hours will still be offered an option to speak to our partners in the charities Combat Stress or The Samaritans where urgent assistance is needed.